Industry: Home services and marketplace
Services marketplace with protected payments
A platform that connects customers with verified professionals, with quotes, payments held until the job is done, and real-time chat.
The challenge
Hiring a home service usually means distrust on both sides: customers don't know who they are choosing or whether their money is safe, and professionals have no guarantee of getting paid. Coordinating quotes, photos of the problem and payments over scattered messages is slow and messy.
The solution
We built a complete marketplace where customers post a request with photos, receive quotes from verified professionals and pay through the platform. The money is held until the job is completed, and only then released to the professional, who can withdraw it to their bank account.
What it includes
- Service requests with photo attachments
- Quotes from verified professionals
- MercadoPago payments held until the job is finished
- Withdrawals to a bank account
- Real-time chat between customer and professional
- Push notifications
- Map-based professional search
- Admin backoffice for the operations team
Platforms
- iOS and Android mobile app
- Web backoffice
- Marketing website
The outcome
An ecosystem where customers and professionals can transact with confidence: customers pay with peace of mind, professionals have their payment secured, and the team manages everything from a single panel.